Return Policy

At Eva Cassis, we create timeless garments in small, considered batches. As a slow fashion label, we appreciate your thoughtful approach to shopping.

Change of Mind Returns

We understand that sometimes things aren’t quite right. We offer returns for change of mind on full-priced items or promotional discounts within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition without deodorant marks or perfume smells.
  • All tags must be attached.
  • Return request must be submitted via email to info@evacassis.com.au within 14 days.

Return postage is at the customer’s expense.

We do not offer refunds for change of mind — eligible returns will be issued as store credit valid for 2 years. Shipping fees are not credited.

Sale Items

All sale items are final and not eligible for return or exchange unless deemed faulty.

Faulty Items

We take great care with quality control. However, if your item is faulty or not as described, please contact us immediately at info@evacassis.com.au with photos and details.

We will assess the fault in line with Australian Consumer Law and offer a replacement, repair, or refund where applicable.

How to Return

  1. Email info@evacassis.com.au with your order number and reason for return.
  2. We'll reply with return instructions and the return address. Please do not send returns to our studio address.
  3. Once we receive and inspect the item, we’ll issue your store credit.

We recommend using tracked shipping for returns as we are not responsible for lost parcels.