Shipping & Returns

Purchases

All prices are quoted in Australian Dollars. 

Domestic Shipping

Shipping is free for all domestic orders anywhere in Australia.

Orders are processed within 15 business days. If there has been a delay with your payment this may extend your processing time. We aim to get your order processed as soon as possible & if you require your order urgently (sooner than 15 days) please get in touch before ordering to confirm processing times.

Australia post standard delivery is approximately 2-8 business days from shipping date. Please note we cannot control any Australia post delays.

If you require your item urgently please upgrade to Australia post express shipping at checkout $9.95 

International Shipping

Free International Shipping for orders over $300 AUD

Orders below $300 will be charged a flat rate of $15  AUD 

Domestic Wholesale Shipping

Wholesale shipping is charged at $19.95 on all orders. Please select wholesale shipping at checkout.

This covers standard shipping through Australia post.

Returns Policy

At evacassis.com.au we understand that sometimes it's difficult shopping online. If your purchase wasn't quite right you are more than welcome to return full priced merchandise for an exchange, store credit or refund. Sale items may be exchanged only.

Afterpay orders may only be exchanged or credited.

All clearance reductions are final sale. No refunds, exchanges or store credits can be given for clearance items.

In the interest of health & hygiene we are unable to exchange, credit or refund earrings. Please choose carefully.

  • Please contact us via email or our contacts page before returning your unwanted item. DM's & Facebook messages will no longer be accepted for returns.
  • In order to qualify for an exchange, store credit or refund your item/s must be returned within 7 days of receiving your order.
  • Your item/s must be unworn, unused, unaltered and unwashed.
  • All item/s must be returned with original tags still attached & free of make up, fragrances & deodorant marks.
  • Please be aware the ENTIRE postage cost will be deducted from refunds. Deductions for small local parcels start from $11.25 & rise for larger packages, express & international orders.
  • Customer is responsible for all return shipping costs.
  • If you have purchased multiple items & are only returning part of your order will NOT be deducted any shipping.
  • If you are exchanging full price merchandise you will receive free shipping on your first exchange item within Australia only.
  • International orders & those exchanging sale items or exchanging full price merchandise multiple times will be charged shipping at market rates starting at $11.95
  • Return policy does not apply to custom orders or wholesale orders. (Custom orders & wholesale orders will not be exchanged, credited or refunded unless deemed faulty) 
  • Gift Vouchers are non refundable or redeemable for cash.
  • Retail return policy does not apply to wholesale customers please read wholesale terms & conditions for full return policy on wholesale orders.

 

If you have any questions regarding policies or anything else, please do not hesitate to get in touch. We are here to help!