Shipping & Returns

Purchases

All prices are quoted in Australian Dollars. 

Domestic Shipping

Shipping is free for all domestic orders anywhere in Australia.

Orders are processed within 2 business days.

Australia post standard delivery is approximately 2-8 business days from shipping date.

If you require your item urgently please upgrade to Australia post express shipping at checkout $9.95 

International Shipping

Free International Shipping for orders over $300 AUD

Orders below $300 will be charged a flat rate of $15  AUD 

Wholesale Shipping

Wholesale shipping will be invoiced separately 2 days after receiving your order.

Once shipping is paid in full orders are dispatched 2-3 business days.

Please check wholesale terms for standard wholesale shipping.

Returns Policy

At evacassis.com.au we understand that sometimes it's difficult shopping online. If your purchase wasn't quite right you are more than welcome to return full priced merchandise for an exchange, store credit or refund. Sale items may be exchanged only.

In the interest of health & hygiene we are unable to exchange, credit or refund earrings. Please choose carefully.

  • Please contact us before returning your unwanted item.
  • In order to qualify for an exchange, store credit or refund your item/s must be returned within 7days of receiving your order.
  • Your item/s must be unworn, unused, unaltered and unwashed.
  • All item/s must be returned with original tags still attached & free of make up, fragrances & deodorant marks.
  • Please be aware the ENTIRE postage cost will be deducted from refunds. Deductions for small parcels start from $11.85 & rise for larger packages, express & international orders.
  • Customer is responsible for all return shipping costs.
  • If you have purchased multiple items & are only returning part of your order will NOT be deducted any shipping.
  • If you are exchanging full price merchandise you will receive free shipping on your first exchange item within Australia only.
  • International orders & those exchanging sale items or exchanging full price merchandise multiple times will be charged shipping at market rates starting at $11.85
  • Return policy does not apply to custom orders or wholesale orders. (Custom orders & wholesale orders will not exchanged, credited or refunded unless deemed faulty) 
  • Retail return policy does not apply to wholesale customers please read wholesale terms & conditions for full return policy on wholesale orders.

 

If you have any questions regarding policies or anything else, please do not hesitate to get in touch. We are here to help!